FAQ 2018-01-04T10:33:37+00:00

Frequently Asked Questions

Payment

Payments online will be requested through Paypal, Debit Card or Credit Card.

You will receive an email confirmation of your order and another email when your jewellery has been shipped with relevant tracking information.

All of our products are in Great British Pounds and subject to VAT (20%).

Please note that the payment of any import duty owed is the responsibility of the recipient of the order and not MMJ London Ltd.

Packaging

All of Melissa McArthur Jewellery is packaged beautifully in branded organza bags and padded boxes and then shipped in unbranded white padded bags.

Delivery and Shipping Costs

We use Royal Mail to ship all of our jewellery with tracking and insurance.

Orders to the UK – £10 – Special Delivery – By 1pm next working day

Orders to the EU – £15 – International Tracked and Signed – 3-5 working days

Rest of the World – £15 – International Tracked and Signed – 5-7 working days

Please allow up to 3 days for your order to be produced.

It is the customers responsibility to provide an address that is deliverable to and to have someone present to sign for the order.  If you know that you will not be in on certain days please write a note with your order or email sales@mmjlondon.com.

If your order is undelivered and returned to us as a result of an incorrect postal address you will be charged postage again before we send your jewellery.

Returns Policy

We actively discourage the intention of return after purchase as our products are lovingly handmade to order.  However if you are unhappy with your jewellery or it has arrived faulty please get in touch via email within 14 days of purchase in order to discuss options.

Please do not send jewellery to us without email communication first.

Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless the item in question is damaged.

We are sorry but we cannot accept returns of earrings for hygiene reasons.

Ring Sizes

All of our sizes small, medium and large are only approximate due to the shape and design, they don’t fit the finger in a traditional/round way!

Our small size is an approximate UK ring size J/K, Medium is a UK ring size L/M and Large is a UK ring size N/O. The fine wire and unusual shapes means that you may be able to fit our sizes on several fingers and stack them in interesting ways with other rings.

Please get in touch if you have a specific size you require and we will make one to fit you as best we can.

Materials

All of our jewellery is made from 925 Sterling Silver or 22ct Gold Vermeil (=2 microns of 22ct gold on sterling silver). All of our metal; sterling silver and 22ct gold vermeil is produced for us in England.

All MM pearls are natural Freshwater Pearls, so none are ‘perfect’ and they will all have some imperfections and no two are ever exactly the same. They are all sourced from China & Hong Kong and the coloured Pearls are dyed but the dye will not come off.

MM Gemstones are sourced from all over the world and are hand cut so may differ in size. They are all natural gemstones so they also may vary in colour but this is why we love them!

All Melissa McArthur Jewellery is lovingly hand made by skilled craftsmen in our London studio.

Jewellery Care

Many factors can influence the condition of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Take care to avoid extreme humidity or heat as this may cause tarnishing. This will keep them looking their best.

We recommend cleaning your jewellery regularly and storing in a dark, cool and dry place.

Use a damp cloth to clean up pearls and semi-precious stones and if the metal is looking dull we recommend purchasing silver dip to brighten it up again.

Replacing a lost earring

Lost an earring? We offer a replacement service. Firstly email a photo of the one earring you still have to sales@mmjlondon.com and we will confirm if we are able to reproduce it.

Secondly you will need to send the earring to us so we can match its pearl/ gemstone exactly. We will then give you a quote.

If you are happy to go ahead you will make payment and we will then ship the whole pair back to you, ready to be worn again!

Copyright

Design Rights and Copyrights remain the sole property of MMJ London Ltd. Prices are correct at the time of publication. MMJ London Ltd reserves the right to review prices at any time.

Any other questions please do not hesitate to get in touch via our contact form.